Walmart makes big tech pay for its AI revolution, but who wins next?

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Walmart’s $2.3 billion all-cash acquisition of Vizio, announced on May 21, 2024, signals a strategic push to leverage artificial intelligence for targeted advertising across 18 million connected TVs. This move forces major technology companies to share revenues through cloud services and AI partnerships while Walmart builds higher-margin advertising and membership businesses projected to generate $8.2 billion combined in fiscal year 2025. As retailers race to replicate this model, the ultimate winners could range from Microsoft’s cloud division to emerging AI startups positioning themselves as the next commerce gateways.

Walmart’s Vizio Bet: Building an AI-Powered Ad Empire

The $2.3 billion all-cash deal represents a significant premium for Vizio’s platform, valuing the company’s 18 million active SmartCast accounts as a critical data source for AI-driven advertising. Walmart executives framed the acquisition as a pathway to scale their advertising business through enhanced viewer data collection and targeting capabilities across connected TV households.

The acquisition comes with regulatory baggage that could shape Walmart’s execution strategy. Vizio paid a $2.2 million settlement to the FTC in 2017 for collecting viewing histories from 11 million smart televisions without adequate consent, resulting in mandated privacy program requirements that Walmart must now navigate while scaling its ad targeting ambitions.

Paying Big Tech to Supercharge Internal AI

Walmart launched its internal AI assistant called “My Assistant” in summer 2024 using Azure OpenAI Service combined with Walmart’s proprietary data and technology. The tool aims to boost productivity across Walmart’s 2.1 million associates by streamlining tasks ranging from inventory management to customer service interactions.

This Microsoft partnership exemplifies the “big tech gets paid” dynamic at the heart of Walmart’s transformation. By leveraging Azure’s cloud infrastructure and OpenAI’s models while maintaining control over proprietary retail data, Walmart essentially rents advanced AI capabilities rather than building them from scratch, creating a recurring revenue stream for Microsoft while accelerating Walmart’s own digital initiatives.

Fueling the Revolution with Ad and Membership Goldmines

Walmart’s technology investments are funded by two rapidly growing revenue streams that require minimal physical infrastructure. Global advertising revenue reached approximately $4.4 billion in fiscal year 2025, representing 27% growth, while global membership income hit $3.8 billion with 21% growth. The company’s CFO described advertising and membership as “a little engine” driving overall growth.

These high-margin businesses justify aggressive technology spending, with Walmart allocating $23.8 billion in capital expenditures during fiscal year 2025. The company’s advertising costs totaled $5.1 billion in fiscal 2025, up from $4.4 billion in fiscal 2024, reflecting both increased spending on digital channels and investments in advertising technology infrastructure.

OpenAI Partnership: From Chat to Checkout Innovation

Beyond internal productivity tools, Walmart expanded its AI ambitions through a December 2023 collaboration with OpenAI focused on shopping AI features. The partnership aims to personalize the commerce experience by integrating conversational AI directly into Walmart’s digital shopping platforms, potentially transforming how customers search for products and complete purchases.

This positions OpenAI as a potential retail gateway, where the AI company’s models could become the interface through which millions of shoppers interact with Walmart’s inventory. If successful, this model could see OpenAI capturing value not just through API fees but as an essential layer in the retail technology stack, creating dependencies that extend far beyond simple cloud computing arrangements.

Privacy and Regulatory Shadows Over the TV Ad Play

The FTC’s 2017 enforcement action against Vizio for unauthorized tracking of 11 million users establishes clear regulatory boundaries for Walmart’s advertising ambitions. The settlement requires specific consent mechanisms and privacy program standards that Walmart must maintain while attempting to scale personalized advertising across Vizio’s platform.

These compliance requirements could limit how aggressively Walmart can monetize viewer data or force additional investments in privacy infrastructure. The mandated privacy program creates ongoing obligations that extend beyond simple consent collection, potentially affecting the speed and scope of Walmart’s planned integration of Vizio’s advertising capabilities with its broader retail data ecosystem.

Who Wins Next in Walmart’s AI Wake?

Microsoft emerges as an immediate beneficiary through its Azure cloud fees and OpenAI partnership, capturing recurring revenue from Walmart’s deployment of Azure OpenAI Service across its operations. As Walmart scales these implementations across its massive workforce and customer base, Microsoft’s cloud division stands to gain predictable, high-margin revenue streams that could serve as a template for other enterprise retailers.

Competitors like Target face pressure to develop similar capabilities or risk falling behind in the race for advertising dollars and customer data insights. The success of Walmart’s advertising business as a growth engine creates a playbook that other retailers might follow, potentially benefiting emerging ad tech platforms, AI startups specializing in retail applications, and cloud providers willing to offer competitive alternatives to Microsoft’s infrastructure. The winners will likely be those who can help retailers quickly bridge the gap between traditional commerce and AI-powered personalization without the massive capital investments Walmart has already committed.

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*This article was researched with the help of AI, with human editors creating the final content.